Privacy Statement
AwareHub (Aust) PTY LTD values your privacy. AwareHub (Aust) PTY LTD recognises the importance of protecting the privacy and confidentiality of your personal information.
AwareHub (Aust) PTY LTD’s Privacy and Confidentiality Policy and Procedure outlines the manner in which we collect, hold, use and disclose your personal information.
AwareHub (Aust) PTY LTD abides by the requirements of the Privacy Act (1988) in relation to the collection, use and disclosure of personal information and complies with other applicable laws protecting privacy, including State and Territory Health Information Legislation.
As a registered NDIS provider, AwareHub (Aust) PTY LTD complies with the privacy provisions as set out by the National Disability Insurance Scheme Act 2013 and the National Disability Insurance Scheme (Code of Conduct) Rules 2018.
Please email reception@awarehub.com.au should you have any questions or concerns about our Privacy and Confidentiality Policy and Procedures.
Definitions
Personal information:
Personal information is any information or opinion that can identify or be used to identify an individual. AwareHub (Aust) PTY LTD may collect and hold personal information from its participants, volunteers, contractors, employees, visitors, job applicants or other individuals.
Cookies:
When an individual visits or uses a website of AwareHub (Aust) PTY LTD, personal information may be collected automatically through cookies including IP address and/or domain name, operating system (type of browser and platform), and the date, time and length of visit to the website.
This information is primarily used for the compilation of statistical information about the use of the website. Cookies may also be used to assist AwareHub (Aust) PTY LTD and our third-party providers present targeted and customised advertising to an individual on our website and/or on third party websites.
Links to other websites:
AwareHub (Aust) PTY LTD website may contain links to third-party websites. This privacy policy does not apply to external links or websites. These sites may collect your personal information. AwareHub (Aust) PTY LTD encourages individuals to read the privacy policies of any websites linked to from AwareHub (Aust) PTY LTD website.
The information we may collect
- Your name and contact details such as email, address and phone numbers, date of birth, gender for booking appointments.
- Responses to questions, surveys, or questions that AwareHub (Aust) PTY LTD may ask you.
- Information required to improve the services and information we provide.
- Over the phone
- Via the website
- By email
- When we deliver a service or program to you
- Forms, registrations, surveys, feedback requests and other correspondence (both in writing and electronically)
- Through social media messages or conversation
- When you interact with us
- Send you information about AwareHub (Aust) PTY LTD, including newsletters, updates, and information.
- Update you on any information that may affect your supports.
- Confirm your identity when you contact us.
- Keep you informed about our work by mail, email, SMS or telephone.
- Respond to your questions, comments, compliments or complaints.
- Circulate questionnaires to improve our services and programs.
- Report on our activities.
- Conduct quality assurance activities.
- Carry out internal functions including administration, training, accounting, audits and management of information technology.
- Comply with laws and regulations and to report to any funding and Government agencies.
- Insurers.
- Government and regulatory bodies, including the NDIS, Medicare, the Department of Social Services, the Department of Health and Human Services, and the Australian Taxation Office.
- People acting on your behalf including your nominated representatives/advocate, legal guardians, executors, trustees and legal representatives.
- Your support workers, plan managers, NDIS LAC.
- Situations where disclosure is required by law.